Questions? We Have Answers
At Safeway Restoration, we believe in keeping things simple and transparent. Whether you’re dealing with water damage, fire cleanup, or mold remediation, we want you to feel confident about the process from start to finish.Â
Are you licensed contractors and mold remediators?
Absolutely. We’re fully licensed and certified building contractors, as well as IICRC-certified and licensed mold remediators. That means we can legally and professionally handle every aspect of your restoration — from mitigation and cleanup to repairs and rebuilds.
Are your technicians certified and background-checked?
Yes. Every member of our team is trained, certified, and background-checked for your peace of mind. You can trust that only qualified professionals will be working in your home or business.
Do you provide emergency services?
Yes — we’re available 24/7 for emergency response. When disaster strikes, our crews are ready to mobilize immediately to minimize damage and begin the restoration process.
Do you handle both residential and commercial projects?
Yes. Our team has extensive experience restoring both homes and large commercial properties. No job is too big or too small.
How long have you been in business?
Safeway Restoration has been proudly serving South Florida for over a decade, providing trusted, professional restoration services with a reputation built on reliability and results.
What should I do first if my property floods or has water damage?
The first step is to shut off the water source (if possible) and call Safeway Restoration immediately. Our emergency response team can be on-site fast to begin extraction, drying, and damage mitigation.
How long does water damage restoration take?
It depends on the extent of the damage. Most projects take 3 to 7 days for drying and initial restoration, but full rebuilds can take longer. We’ll give you a clear timeline after inspection.
Can water damage cause mold?
Yes. Mold can start growing in as little as 24–48 hours after water exposure. That’s why fast response and proper drying are critical to prevent secondary damage.
Will you work with my insurance company on a water claim?
Absolutely. We work directly with all major insurance carriers to document damage, handle communication, and ensure your claim is properly filed and approved.
How do I know if I have mold?
Common signs include musty odors, visible spots, or allergy-like symptoms. We offer professional mold testing to identify the type and source of contamination.
Do you provide mold testing and inspection?
Yes. Our certified mold assessors use air and surface sampling to test for hidden mold growth and determine spore levels in your environment.
Is mold dangerous to my health?
It can be. Prolonged exposure to mold — especially black mold — can cause respiratory issues, allergies, and other health concerns. Prompt professional remediation is highly recommended.
What does your mold remediation process include?
We isolate affected areas, use HEPA filtration and negative air pressure, remove contaminated materials, and sanitize the environment. Finally, we perform post-remediation verification testing to ensure your property is safe.
Can I stay in my home during mold removal?
It depends on the severity. For small, contained areas, it may be safe. For larger infestations, we recommend temporary relocation until remediation is complete.
What should I do immediately after a fire?
Ensure everyone is safe, then contact your insurance company and call Safeway Restoration. We’ll secure the property, prevent further damage, and begin cleanup and restoration.
Can you remove smoke odor and soot completely?
Yes. We use specialized equipment and cleaning techniques to remove soot, neutralize odors, and restore air quality.
Do you handle structural repairs after a fire?
Yes. As licensed general contractors, we manage the entire process — from cleanup to full rebuilds — restoring your property to pre-loss condition.
Will insurance cover fire restoration costs?
Most homeowner policies cover fire and smoke damage. We’ll work directly with your insurance company to make sure all necessary repairs and restoration are properly included in your claim.
Do you work with my insurance company?
Yes, we do. Safeway Restoration works directly with all major insurance companies to make the claims process as smooth and stress-free as possible.
What forms of payment do you accept?
We make it easy to move forward with your restoration. In addition to insurance claims, we accept self-pay, credit cards, Zelle, checks, and financing options.
Do you offer financing?
Yes. We offer flexible financing options so you can begin repairs immediately without waiting on insurance payouts or facing upfront costs.
Can you help me file my insurance claim?
Absolutely. We assist with documentation, communication, and coordination throughout the entire claim process.